Choose and Book

What is Choose and Book

Choose and book is a service that lets you choose the hospital or Clinic you wish to attend for your first appointment. It also gives you the choice of date and time that is convenient for you to fit in with your day to day life.

For more information and access the choose and book service, see the Choose and Book website.

How Choose and Book Works

When you and your GP agree that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment.

A referral letter is then dictated by the GP and this is passed to the secretary for typing and then an Appointment Request is raised on the Choose and Book system and an Appointment Request letter is printed off which lists your unique booking reference number, your NHS number and a list of hospitals or clinic options for your to choose from.  It also gives you a password with your appointment request letter.  This is then sent to you through the Royal Mail.

Once you have received your paperwork you can then decide how you wish to book your appointment; this can be via the telephone, using a national number on the letter or via the internet.  Please note that whilst the vast majority of appointments can be booked this way, in some cases you will need to telephone your chosen hospital directly to make your appointment.  This is because the hospital appointments system does not link to Choose and Book.

Can I Book all my Appointments through Choose And Book?

When you and your GP agree that you need an appointment with a specialist, you can book your FIRST hospital or clinic appointment using Choose and book.  Any follow up appointments are arranged by the hospital themselves.

Low Priority Treatments

Low Priority Treatments are procedures that have to have approval before a surgeon can carry out that particular surgery. Without approval a procedure will not be carried out as no funding for the surgery will be paid.

There are two groups of procedures that require prior approval:

  • one, that the GP themselves can approval (as long as your condition meets the strict criteria)
  • Second group has to be approved by the Individual Funding Request (IFR) Team (your doctor will need to write a letter to the IFR team to apply for funding this may take up to 6 weeks and does not guarantee you will get your procedure or medication).

Procedures that a GP can give prior approval for:

  • Bunions
  • Dupuytren’s Contracture
  • Haemorrhoid Surgery
  • Inguinal Hernia
  • Male Circumcision
  • Tonsillectomy
  • Carpal Tunnel Syndrome
  • Grommets
  • Hip Replacement
  • Knee Replacement
  • Management of Lower Urinary Tract Symptoms in Men
  • Trigger Finger

Procedures that only the IFR Team can approve are:

  • Alternative & Complementary Therapies
  • Bariatric Surgery
  • Chronic Fatigue Syndrome – Secondary care treatment
  • Gender Surgery
  • InfertilityTreatments
  • Sterilisation
  • Tongue Tie and frenulotomy
  • Vasectomy when performed under GA
  • Anal Skin Tags
  • Botox for any Condition
  • Cosmetic Surgery or any surgery to be performed for non-clinical reasons
  • Glucose monitoring systems (for use with insulin pump)
  • Snoring
  • Varicose Veins

Hospital Appointments

If a patient has a query regarding an appointment made then the patient should contact that hospital direct. You can usually find their direct contact number on your clinic letter on the top right. Or you can ring the hospital directly as ask the switch board to transfer you to the appropriate consultant secretary.

Here are some useful hospital numbers:

  • Milton Keynes Hospital – 01908 66 00 33
  • Stoke Mandeville Hospital, Aylesbury – 01296 315 000
  • Northampton General Hospital, Northampton – 01604 634 700
  • John Radcliff Hospital, Oxford – 01865 741166

If you have a query with regards to booking an appointment through the Choose and Book system they can phone the Choose and Book number which you will have on the paperwork you received through the post. If you still have a problem you can speak to the Practice Secretary directly or ask the practice online.

Find out more about Specific Hospital Services.

Role of the Practice Secretary

The role of the Practice Secretary is to type all of the referral letters for the patient and then raise the appointment request onto the Choose and Book System, so that the patient can then book an appointment.

Once the Practice Secretary has raised the request onto the system, they will then print off the request which will have a Unique Booking Reference Number, list of hospitals that the patient can choose from to attend and a Password.  This will then be sent to the patient for the patient to book the appointment.

If the patient knows they are being referred via the Choose and Book system and they haven’t received there paperwork within 3 weeks they should contact the Secretary directly or ask the practice online, for her to reprint the information off again, which can either be sent or the patient could come and collect from the Surgery.

Patient Transport

If a patient requires transport to attend a hospital appointment they must arrange these themselves by phoning: 0300 100 0015.

Other useful transport websites: