Engage Consult – a new online service

Engage Consult is an online consultation service. You can use this messaging service to ask for
help about a non-emergency medical problem or for general advice from your doctor or other
members of the Practice team.
By signing up to use this service, you can get advice from your
Practice without the need to travel to the surgery or ring on the phone. Engage Consult can be
used from any mobile phone, tablet or computer. You will need to have an email address to sign
up.
Online consultations do not replace being able to meet your doctor, but give another option
when a trip to the Surgery is not necessary.
The Practice will reply with an answer to your question and tell you what you should do next. If you send your question within their online service times, you will usually get a reply on the same day.

 

Engage Consult can help you stay safe while we deal with COVID-19. By using Engage Consult we can triage you and make sure you only need to visit the practice or another service if it’s absolutely necessary. It also helps to keep our staff safer.

Engage Consult is easy to use. It can be used from a smartphone, tablet or computer than has an internet connection.

Carers can use Engage Consult. People caring for relatives, care and residential homes can all use Engage Consult on behalf of the people they care for.

Medical consultations are ALWAYS reviewed by an appropriately qualified clinician.

Only a clinician will make decisions about your care. Engage Consult gathers information for the clinician to use, just like the clinician would when you see them. Engage Consult doesn’t make any decisions about the care you should receive.

It;s available 24 hours a day, 365 days a year and messages are reviewed every working day. Patients will get a response the same day or the next working day.

The system is safe and secure. It’s regularly tested to ensure it stays secure and safe.

If you use Engage Consult then it will help us to get you the care you need at the earliest opportunity. This is because when you use the service you provide information about your problem which our clinical staff can use to decide on the best course of action.

The service can be used for admin enquiries as well. Patients can ask when their repeat prescription will be ready or ask for a doctor’s letter or fit note.

It typically takes 5-10 minutes to complete a questionnaire. Most questionnaire can be completed in 5-10 minutes, whereas complex problems, or multiple problems, may take longer.