|By appointment only||Opening Hours||By appointment only|
|Monday||7.30am – 8.00am||8.00am – 6.30pm||6.30pm – 7.00pm|
|Tuesday||7.30am – 8.00am||8.00am – 6.30pm||6.30pm – 7.00pm|
|Wednesday||7.30am – 8.00am||8.00am – 6.30pm||6.30pm – 7.00pm|
|Thursday||7.30am – 8.00am||8.00am – 6.30pm||6.30pm – 7.00pm|
|Friday||7.30am – 8.00am||8.00am – 6.30pm||6.30pm – 7.00pm|
Appointment System – Right Care, First Time
The Practice provides various types of appointments, which has reduced the average waiting time for a consultation from 2 weeks to 2 working days.
The reception staff will navigate you to the most appropriate appointment, whether it is a consultation with a GP by telephone or face to face or an appointment with a specialist nurse, Health Care Assistant or phlebotomist. You will therefore be asked to give brief details of your problem and a contact number. This system means that you are helped more quickly and need fewer visits to the surgery. The reception staff are also bound by confidentiality so please do not be afraid to tell them what your problem is. If you prefer not inform the reception team about your problem why not “ask the Practice” on-line or book a telephone consultation online or reception will book you a telephone consultation with a doctor (which may not be the right appointment for your problem).
If you are given a face to face appointment with a doctor this will be a 10 minute consultation to discuss ONE problem.
How to Make an Appointment
You can make an appointment
- Via our Online Services;
- In person, at the surgery;
- Or by telephone.
Telephone calls are treated as our priority. The options menu enables your call to be dealt with more efficiently. Please select carefully. The options are:
- 1 – Physiotherapy
- 2 – Health Visitors
- 3 – District Nurses
- 4 – Practice Secretary; who does not make or cancel surgery appointments or deal with prescriptions
- Or hold for Patient Navigators.
We receive over 1000 calls per week. We would appreciate your patience at our busy periods (8.00am – 10.30am).
How to Cancel an Appointment
You can telephone us on 01908 375341, come to speak to one of our Patient Navigators or use our online appointment cancellation service.
On average there are 200 missed appointments per month.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Doctors’ Appointment Schedule
The doctors are available during these days:
|Dr Smith||Monday (pm), Thursday and Friday|
|Dr Minney||Monday, Tuesday, Wednesday and Thursday|
|Dr Simpson||Tuesday (pm), Wednesday, Thursday and Friday|
|Dr Nguyen||Monday and Wednesday|
|Dr Baros||Monday (am), Tuesday, Wednesday (am), Thursday, Friday|
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.
Home visits are for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery BEFORE 11am and give one of our Patient Navigators details to enable the doctor to judge whether a home visit is appropriate and the urgency of your needs. Home visits will be directed to your own GP where possible.