Have you been prescribed emollients?

If you have been prescribed emollients please read this information GOV.UK: Skin creams alert

Changes to Repeat Prescription Ordering

From 2nd September 2019, we will NO longer accept prescription requests from pharmacies. Therefore please order your medicine directly from the surgery, rather than allowing your pharmacy to do it for you. To book appointments and request prescriptions online, please sign up to SystemOnline.

Check with Reception for more details.

Electronic Prescription Service

Parkside have introduced a new way of generating your prescriptions called “Electronic Prescription Service” (EPS) which will mean that your prescriptions will go directly to a chemist of your choice. With EPS this means that you no longer have to come to the surgery to pick up your repeat prescriptions, you can go straight to your nominated chemist.

You still need to allow 48 working hours from the time of your request.

Unfortunately certain medications cannot be done through EPS due to safety reasons. These medications include:

  • Controlled drugs like (Tramadol, Morphine, Oramorph, Fentanyl, etc)
  • Private prescriptions

How can I join the EPS service?
Just simply fill in this form to consent and nominate your chosen Pharmacy and hand it in to reception and  your prescriptions will be sent electronically to your nominated Pharmacy within 48 hours of your prescription request.

For more information please see this leaflet.

What is a Repeat Prescription?

Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis. Medications NOT printed here ARE NOT repeat prescriptions.

How to request a Repeat Prescription

Repeat prescriptions may be ordered in several ways:

  • Using our Online Repeat Prescription Service;
  • You may hand in your computer slip or a note with your name, address, DOB and the medication required written clearly;
  • Set up a direct Repeat Prescription Order through your local Pharmacist;
  • OR By post.

Repeat prescriptions will be ready in 48 working hours from your request. Please note if your prescription request is NOT on your repeat prescription your request will take longer to process and the doctor may wish to speak with you. Delays may also occur if your medication request is different from what your doctor has prescribed for you.

We will return your prescription to you by post if a stamped addressed envelope is provided.

Many chemists offer a delivery and collection service. Speak to your preferred chemist directly for details. This means that you do not have to come to the surgery to collect your prescription and then take it to a chemist.

Emergency Prescription Requests

Emergency prescription request are request for medication which you need within 24hrs to prevent you becoming severely unwell. EMERGENCY medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.

Emergency prescription requests are NOT requests for medication which have been ordered late. You should allow 48 working hours for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.

How to order a non-repeat prescription

If you have an ongoing problem and would like another prescription of a medication previously prescribed to you by the doctor you may request another script. Please let us know the REASON for your request and a contact number, in order for the doctor to review your request. Non-repeat medication request will take OVER 48 working hours to process and the doctor may wish to speak with you.

Why does it take 48hrs to process a repeat prescription request?

At Parkside over 260 prescriptions are requested every day. Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription, then print it and give it to your doctor. Between clinics, your doctor will double check the medication to ensure that it is still appropriate for you. Then one of our Patient Navigators will file your prescription ready for collection.

Delays may occur if your medication request is not on your repeat prescription or if your medication request is different from what your doctor has prescribed for you or if your doctor wished to change your medication.

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